Made By Humans - How To Order

If you are considering ordering wholesale, please take a moment to read this page. To view wholesale prices please enter the appropriate information on the wholesale customer registration page. You may also download our latest catalog from our homepage.

How to place orders: You can order by toll free phone, fax, e-mail or on-line.

When placing an opening order:

US Customers must submit their FEDERAL TAX NUMBERor EIN (not to be confused with a State Resale Number)
Canadian customers in the Province of B.C. must submit their Provincial Sales Tax (PST) Number

Lead Time: If stock is available orders are shipped within 3 days.

Minimum orders: Minimum opening order $200: minimum after orders $100.

Minimum order quantities: see under product descriptions in catalog or on Web site.

Back Orders: Back orders of less than $100 are shipped without prior notification and free of shipping charges.

Fob points

US orders ship from Blaine, WA.
Canadian orders ship from Vancouver, BC.
Overseas orders can be shipped from either location.

Payment:

· Opening orders must be prepaid with Visa, MC or company check.

· For after orders you may apply for terms of net 30 days with a particular credit Limit.

When applying please provide a minimum of three references with phone and fax numbers.

NSF checks: Checks returned from your bank as unpaid will incur a $25.00 service charge. When accounts are placed for collection all collection and attorney fees are the responsibility of the customer.

Revised orders & cancellations:
Must be given in writing at least seven days prior to shipping.

Defects & Shortages: Claims related to damages, defects and shortages must be reported within seven days after receiving an order.

Return Policy:
No returns will be accepted without prior authorization. All returns require a return authorization number (RAN) issued by Made By Humans.

Imprinting: We can print your logo on most products. Please contact the Customer Service Department for details.

Customized Products: Thinking about developing your own unique product? We can do it for you: from design to prototype to mass production. Call us and we’ll talk.

Pictures: Upon request, we will be pleased to provide prints or digital images of our products in any required format or resolution.

And, really, please don’t hesitate to contact us with questions about products, prices, delivery times, etc., for we did, after all, once win a Most Approachable People Award!